Terms & Conditions

Terms & Conditions

Welcome to Kedar Gold. By accessing our website or using any of our services, you agree to comply with the following Terms & Conditions. These terms are intended to ensure transparency, legal compliance, customer protection, and a smooth service experience for all users. We request all customers to read these terms carefully before proceeding with any transaction or inquiry.

1. General Terms

  • Kedar Gold reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
  • Continued use of our services after updates implies acceptance of the revised terms.
  • These terms apply to all customers, website visitors, vendors, and individuals interacting with our services.
  • All services are subject to applicable Indian laws and financial regulations.

2. Gold & Silver Evaluation

At Kedar Gold, all gold and silver items are professionally tested and evaluated using standard industry methods to ensure accurate pricing and transparency. The value offered for any item depends on several factors including purity, net weight, market rate, and condition of the item.

Customers understand that live gold and silver prices fluctuate regularly due to international and domestic market conditions. Therefore, the quoted price at the time of inquiry may vary from the final transaction value at the time of physical evaluation and approval.

We strive to maintain accuracy in purity testing and valuation processes. However, slight variations may occur depending on jewellery craftsmanship, stone settings, soldering, impurities, or other metal compositions present in the item.

3. Customer Identification & Ownership

To comply with legal and regulatory requirements, customers must provide valid government-issued identification before completing transactions. Kedar Gold reserves the right to request additional documents whenever necessary.

Customers must ensure that:

  • All gold and silver items submitted legally belong to them.
  • The items are free from disputes, theft claims, or legal complications.
  • The information provided during transactions is accurate and complete.

Kedar Gold reserves the right to refuse service if any transaction appears suspicious, unauthorized, or inconsistent with legal compliance standards.

4. Gold & Silver Buying Policy

Our buying services are based on transparent pricing and current market value calculations. Once the customer accepts the final quoted amount and the transaction is completed, the sale becomes final and irreversible.

Important points regarding buying transactions:

  • Final pricing depends on purity and net recoverable metal weight.
  • Stones, artificial materials, wax filling, or non-metal attachments are excluded from valuation.
  • Payment is generally processed through bank transfer or approved payment channels.
  • Customers are responsible for providing accurate banking details.

Kedar Gold shall not be responsible for future market fluctuations after the transaction has been completed successfully.

5. Gold Loan Settlement Services

Our Gold Loan Settlement services are intended to assist customers in settling existing gold-backed loans from banks or NBFCs. Customers authorize Kedar Gold to coordinate the settlement process wherever applicable.

Customers agree that:

  • They will provide accurate loan account details and supporting documents.
  • Outstanding dues, penalties, or legal obligations remain the customer’s responsibility.
  • Settlement timelines may vary depending on the concerned financial institution.

Kedar Gold shall not be held responsible for delays caused by banks, NBFCs, or third-party financial institutions involved in the process.

6. Gold & Silver Melting and Refinery Services

Melting and refining services involve processing precious metals to recover usable gold or silver content. During this process, impurities, stones, soldering materials, or artificial components may be removed permanently.

Customers acknowledge and agree that:

  • Final metal recovery may differ from the original item weight.
  • The refining process may alter the original appearance of jewellery or items permanently.
  • Recovered metal quantity depends entirely on actual purity levels and composition.

Kedar Gold follows professional handling standards during melting and refining processes; however, customers accept the inherent material variations associated with such procedures.

7. Payment Terms

Payments for completed transactions are processed through legally approved methods in compliance with applicable financial regulations.

Payment-related terms include:

  • Instant bank transfer may depend on banking network availability.
  • Customers must provide correct account details before payment processing.
  • Cash payments, where applicable, shall comply with prevailing government regulations and limits.
  • Kedar Gold is not responsible for delays caused by banking systems or technical interruptions.

8. Website Usage Policy

By accessing the Kedar Gold website, users agree to use the platform responsibly and lawfully.

Users must not:

  • Submit false or misleading information.
  • Attempt unauthorized access to website systems or databases.
  • Copy, reproduce, or misuse website content without permission.
  • Use the website for unlawful, fraudulent, or harmful activities.

Kedar Gold reserves the right to restrict or terminate access for users violating these conditions.

9. Intellectual Property Rights

All website content including text, graphics, branding, logos, service descriptions, designs, and visual materials are the intellectual property of Kedar Gold unless otherwise stated.

Unauthorized activities prohibited include:

  • Copying website content for commercial purposes.
  • Reproducing logos or brand identity without written permission.
  • Republishing or redistributing company-owned content.

Violation of intellectual property rights may result in legal action under applicable laws.

10. Privacy & Data Protection

Kedar Gold respects customer privacy and takes reasonable measures to protect personal information shared through forms, inquiries, or transactions.

Customer information may be used for:

  • Service processing and communication
  • Transaction verification
  • Customer support and assistance
  • Legal and regulatory compliance

We do not intentionally disclose customer information to unauthorized third parties except where required by law or government authorities.

11. Limitation of Liability

Kedar Gold shall not be held liable for:

  • Market losses due to price fluctuations
  • Banking or technical delays
  • Service interruptions caused by unforeseen circumstances
  • Third-party actions or financial institution delays
  • Indirect or consequential losses arising from transactions

All services are provided on a best-effort basis with transparency and professional standards.

12. Force Majeure

Kedar Gold shall not be responsible for delays or inability to provide services caused by events beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Technical failures
  • Market disruptions
  • Strikes or labor disputes
  • Pandemic situations
  • Banking interruptions

Service timelines may be temporarily affected during such situations.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed in accordance with the laws of India. Any disputes arising from the use of our services, website, or transactions shall be subject to the jurisdiction of courts located in Kolkata, West Bengal.

14. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, customers may contact Kedar Gold through our official communication channels. Our team will be happy to assist you with complete transparency and professional guidance.