Privacy Policy - Kedar Gold

At Kedar Gold, we value the trust our customers place in us and are committed to protecting the privacy and security of all personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit our website, contact us, or use any of our services related to gold and silver buying, testing, valuation, refining, exchange, or loan settlement. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Kedar Gold may collect personal and non-personal information from customers for service processing, communication, verification, and legal compliance purposes.

Personal information may include:

Full name
Mobile number
Email address
Residential address
Government-issued identification details
Bank account information for payments
Loan-related details for settlement services

Non-personal information may include:

Browser type and device information
IP address
Website usage behavior
Pages visited on our website
Date and time of access

This information helps us improve customer experience, maintain security, and provide better services.

2. How We Use Your Information

The information collected by Kedar Gold is used strictly for legitimate business and service-related purposes.

We may use customer information for:

Processing gold and silver transactions
Conducting identity verification
Providing valuation and testing services
Processing payments and bank transfers
Responding to customer inquiries and support requests
Sending service updates or rate information
Improving website functionality and customer experience
Complying with legal and regulatory requirements

We only collect information that is necessary for providing our services effectively and securely.

3. Customer Consent

By submitting information through our website forms, contact pages, phone calls, or in-person visits, customers voluntarily consent to the collection and use of their information in accordance with this Privacy Policy.

Customers understand and agree that certain information may be required for legal verification, transaction processing, and financial compliance purposes before completing any service or payment process.

4. Information Sharing Policy

Kedar Gold respects customer confidentiality and does not sell, rent, or intentionally disclose personal information to unauthorized third parties.

However, information may be shared under the following circumstances:

When required by law or government authorities
For legal investigations or regulatory compliance
With banking institutions for payment processing
With financial institutions during loan settlement procedures
With authorized service providers assisting in operational processes

All such information sharing is done responsibly and only when necessary.

5. Data Protection & Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.

Security measures may include:

Secure data storage systems
Restricted access to sensitive information
Verification procedures for transactions
Regular monitoring of operational processes

While we strive to maintain strong security standards, customers understand that no online transmission or storage system can be guaranteed to be completely secure.

6. Website Usage & Cookies

Our website may use cookies and similar technologies to improve browsing experience and website performance. Cookies help us understand customer preferences, analyze website traffic, and enhance service functionality.

Cookies may be used for:

Remembering user preferences
Monitoring website performance
Analyzing visitor behavior
Improving website navigation and functionality

Users may choose to disable cookies through their browser settings; however, certain website features may not function properly as a result.

7. Third-Party Links

The Kedar Gold website may occasionally contain links to third-party websites or external platforms for informational purposes. We are not responsible for the privacy practices, content, or security of external websites.

Customers are encouraged to review the privacy policies of any third-party websites they access through external links.

8. Data Retention Policy

Customer information may be retained for as long as necessary to:

Complete transactions and service requests
Maintain business and financial records
Comply with legal and regulatory obligations
Resolve disputes or enforce agreements

Once information is no longer required, reasonable steps may be taken to securely remove or archive the data as permitted by law.

9. Customer Responsibilities

Customers are responsible for ensuring that the information they provide to Kedar Gold is accurate, complete, and up to date.

Customers must not:

Provide false or misleading information
Submit unauthorized personal or financial details
Attempt misuse of website forms or communication channels

Kedar Gold shall not be held responsible for issues arising from incorrect or incomplete information provided by customers.

10. Children’s Privacy

Kedar Gold services are intended for individuals who are legally eligible to enter financial and commercial transactions under applicable laws. We do not knowingly collect personal information from minors without appropriate authorization or legal consent.

11. Limitation of Liability

While Kedar Gold takes reasonable precautions to safeguard customer information, we shall not be held liable for:

Unauthorized access caused by external cyber threats
Technical failures beyond our control
Banking or communication network issues
Losses arising from third-party service providers
Website interruptions or system downtime

Customers acknowledge the inherent risks associated with online communication and data transmission.

12. Updates to Privacy Policy

Kedar Gold reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to stay informed about how their information is protected and managed.

13. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact Kedar Gold through our official communication channels. Our team will be happy to assist you with complete transparency and professionalism.